Delivery service is a service in which the company is responsible for delivering the product to the place where the customer is. It is a type of work that requires effective strategies to promote the satisfaction of all audiences that make their requests. It is in the food business that deliveries are most requested.
Not only that, but it is so essential that the establishment must take significant measures to offer differentiated deliveries compared to its competitors. In this way, you can increase your sales and retain existing customers.
We will present some precious tips to increase your delivery service's performance. Check out!
1. Improve internal organization
When deciding to offer delivery service, it is important to make employees aware that the flow of customer service will be intensified, especially in the kitchen. Because, in addition to being necessary to serve the consumers who will be present in the business, professionals have to take care of serving the delivery demand very well.
As it is a differentiated service format, special management is necessary, such as increasing the number of professionals to:
answering calls or virtual requests;
hire a platform of couriers;
choose reliable suppliers to buy the packaging.
2. Update customer registration
Keeping the customer record up to date is a way to always keep them close to your business. The tip is to periodically confirm the data already existing in the system and update the data that the customer informs. The up-to-date, point-referenced address is key to fast delivery. This makes the trip dynamic, and the food arrives still warm at the consumer's residence.
In addition, knowing how to use all the information of registered customers is essential for a satisfactory and personalized service.
3. Adopt cordial communication
Customers are valuable parts of the business. They must be taken care of and treated with mastery. The adage that says: “the customer is the soul of the business” is still valid today and seems to be perennial. Therefore, everyone who comes into direct contact with this audience must be professional with keen resilience to serve well under any circumstances.
4. Train the team
To provide quality delivery service to its customers, it is essential that the entire team is aligned and in the same harmony, so that the operational process is agile and effective. For this reason, it is essential to train employees periodically to improve their practices according to the changes that the market demands.
5. Track the delivery
Due to technological advances, companies can manage delivery sales through modern platforms to monitor the entire order process. With this, it is possible to identify the stage that the order is in, such as:
waiting for approval;
output for delivery;
For your restaurant's delivery service to be successful, it is essential not to make mistakes, such as avoiding delays in delivery, poor quality packaging, not performing after-sales, etc. It is worth noting that customer satisfaction is born from a grouping of services that range from material to personal elements. By reconciling these tactics, the customer will certainly have your organization as a delivery reference.
We hope this article helped you to understand better how to provide a good delivery service to your client and differentiate from your competitors. How about getting to know Ondway? We have an agile and robust logistics system that helps you follow the entire process, with peace of mind and at rates well below the market! Delivery can be hard. We make it easier. Register today!