Do you provide service as a courier driver? If so, it is very important to pay attention to some points to always be looking for the perfect delivery, the one that receives the best possible evaluation from customers.
A perfect delivery should always be the goal of any courier driver, since it is excellence in the service provided that will give you a differential in your performance. Consequently, you will be increasingly in demand.
Tips for a perfect delivery as a courier driver
To help you with this, we have separated some very relevant tips, which can serve both service providers who are just starting out as well as more experienced ones:
Check the order
As soon as you arrive at the place where you were requested to pick up the order, check that everything is well-packed. If you are not sure about the package, inform the person responsible for the company that called you (or the individual) that there is a problem with the collection.
Pack the product correctly in your backpack or bag
You must take care when storing the package in your backpack or bag. Generally, more fragile packages are transported more securely in smaller compartments, preferably on top of the box/bag.
Everyone's safety should always come first, do you agree? Therefore, drive carefully, calmly and without posing a risk to anyone (and yourself). Your life and health are a priority: nothing is more important.
Captivate the customer on delivery
Conquering the customer at the time of delivery is another very important point. Be considerate, friendly and helpful. Be presentable, with clothes, shoes and personal hygiene consistent with that of a person dealing with the public. Also, remember to contact the customer via in-app chat in case of any problems or questions.
Extra tips for a courier driver
Guarantee goods security: always keep in mind that you, as a courier, are the person responsible for collecting, transporting and delivering the parcels. Therefore, paying attention to these actions is essential.
Always check how many packages you have collected: make deliveries as soon as possible, but always practice defensive driving in traffic;
Always confirm the identity of the person who received your delivery. Photos or signatures are welcome.
Avoid recurring delays: deliveries and merchandise searches are evaluated by the customer, who sends and receives the orders and then reports the feedback on their experience to the app. In this sense, meeting the deadlines set for delivery is crucial to avoid recurring delays and, consequently, negative evaluations.
Be careful with products not delivered: if you are unable to deliver the order due to an unforeseen event, immediately contact the customer via chat to find out what to do. As a last resort, return the goods to the pick-up location and inform the app at the same time.
Always check: never collect less than what was requested. If this occurs, you will have to return to the pick-up location to collect the entire order. If it is confirmed through the App that the delivery person does not have the goods, this is considered to be lost. Likewise, never collect more goods, as you will have to return to the place of collection to return them, and for this race, you do not receive.
Pay attention to your registered data: never use unregistered vehicles to deliver. If necessary, make the change in the App by sending new documentation. Never allow anyone else to pick up or deliver on your behalf. It is also essential not to provide untrue information on the delivery receipt or any other means of communication, as well as not informing the collection of a certain merchandise that was not, in fact, collected.
The last tip we have for you is to choose a reliable platform that offers advanced technology that helps you in your day-to-day delivery. So, come and discover Ondway, a delivery platform for restaurants that cares about you and provides everything you need to do your job with excellence: courier wallet, optimizes routes, task notifications, courier app and more! Register now!