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Unveiling the Delivery Dilemma: Why Restaurants Struggle to Find and Keep Top-notch Delivery Riders

Running a restaurant is like conducting a symphony, and delivery riders are the unsung heroes creating harmony between your culinary masterpiece and hungry customers. Yet, the struggle to find and retain exceptional delivery riders is a challenge many restaurants face. In this exposé, we dissect the reasons behind this problem and present a beacon of hope: Ondway's transformative solutions.


In the hustle of the restaurant industry, the delivery process is the crescendo, the moment your culinary creations reach the eager hands of patrons. However, the harmony can be disrupted when finding and retaining reliable delivery riders becomes a formidable task.

An Ondway delivery rider

1. The Gig Economy Challenge

In the era of gig work, attracting and maintaining a committed delivery team is an uphill battle. Many riders float between platforms seeking the best incentives, leaving restaurants in a perpetual state of recruitment.


Solution: Ondway's rider's fleet

By joining Ondway, you have not 5 or 10, but a fleet of over 1000 riders at your business' disposal. Imagine how much you would spend monthly to have at least a fleet of 10. A fortune, right? With Ondway, this becomes efficient and cheap, solving the problem of the lack of excellent riders for your delivery


2. The Perils of High Turnover

Constantly training new riders is not just time-consuming but also impacts service quality. High turnover rates hinder the establishment of rapport between the restaurant and its delivery team.


Solution: Ondway's Rider Training Initiatives

Ondway understands the value of a skilled and committed delivery team. Our comprehensive training initiatives ensure that riders are not just delivery agents but ambassadors of your brand, enhancing customer satisfaction.


3. Navigating Logistics and Efficiency

Efficient delivery requires seamless coordination, and managing this logistical symphony can be a headache. Restaurants often find it challenging to optimize routes, leading to delays and dissatisfied customers.


Solution: Ondway's Advanced Route Optimization

Ondway's cutting-edge technology takes the hassle out of logistics. With advanced route optimization, delivery is not just timely but a delightful experience for both the rider and the customer.


4. The Balancing Act: Volume vs. Quality

Juggling between a high volume of orders and maintaining delivery quality is a tightrope walk. Restaurants struggle to strike the right balance, risking either delayed deliveries or compromised food quality.


Solution: Ondway's Intelligent Order Management

Ondway's intelligent order management system ensures equilibrium. It smartly allocates orders, considers rider proximity, and ensures timely deliveries without compromising quality.



Conclusion: Ondway - Your Delivery Partner in Success

The struggle to find and retain excellent delivery riders is real, but so is the solution. Ondway's commitment to revolutionising last-mile delivery ensures that your restaurant survives and thrives in the dynamic world of food delivery.

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